Mortgage Privacy Policy
Keeping Your Information Safe and Secure
Advance Mortgage Company
We value the trust you have placed in us, and we remain dedicated to those principles
today. You can count on us to provide you with the responsive, professional service
you deserve, and to protect your privacy and security along the way.
In this disclosure you find details about how we use and protect your customer information.
We believe that protecting your privacy is an integral part of the customer service
we provide to you. This is the reason why we do not share customer information with
outside parties who may wish to market their products to you.
We value your relationship… and we work diligently every day to honor the trust
you place in us.
Highlights Of Our Commitment To You
- We do not sell customer information to third parties.
- We do not share customer information with outside parties who may wish to market
their products to you. You do not have to take any action or instruct us to keep
your information confidential.
- We will protect your privacy automatically.
- We safeguard your customer information carefully. We have made it easy to communicate
your privacy preference to us. See the enclosed response form for details.
- We are committed to protecting your customer information in every transaction, at
every level of our organization. For this purpose, we have designed procedures,
standards and technology, which are described in this disclosure.
- We are committed to helping you protect your privacy every day. In this disclosure,
you'll find tips to help you protect yourself from identity theft, and limit direct
marketing from outside companies.
How We Protect And Use Customer Information
- We begin by safeguarding the security and integrity of customer information. We
are committed to protecting the security and integrity of customer information through
procedures and technology designed for this purpose.
For example:
- We limit employee access to customer information to those who have a business reason
to know this information. Employees are required to honor our code of conduct, which
includes standards to protect customer confidentiality. They are subject to disciplinary
action if they fail to do so.
- We maintain policies and procedures covering the proper physical security of workplaces
and records.
- Our physical, electronic, and procedural safeguards meet or exceed federal standards
regarding the protection of customer information.
- We require independent contractors and outside companies who work with us to adhere
to strict privacy standards through their contracts with us.
- We use technological means (such as backup files, virus detection and eradication
software, firewalls, and other computer software and hardware) to protect against
unauthorized access or alterations to customer data.
- We collect and maintain customer information as part of servicing your account and
your customer relationship. In the course of serving you, we collect information
about you from a variety of sources, such as:
- Information you provide to us on applications or forms, such as your income and
accounts with others;
- Information we receive from an outside company, such as a credit bureau, regarding
your credit history or employment status; or
- Information about your transactions or experiences with companies affiliated with
us.
- The customer information we collect is used to serve your accounts and meet your
financial needs. Information may be used internally, as well as with authorized
third parties (described in section 4), for a number of purposes, such as:
- To protect your accounts from unauthorized access or identity theft.
- To process your requests such as loan applications, purchases, and ATM withdrawals.
- To service your accounts by issuing checks, ATM cards, and account statements.
- To keep you informed about financial services of interest to you.
- We do not share information with outside parties who may wish to market their products
to you. We may disclose the information we collect, as described above, with nonaffiliated
third parties that are acting on our behalf, including:
- Companies that perform support services for us, such as data processors, technical
systems consultants and programmers, check printers, or companies that help us market
our products to you.
- There are other situations when we may disclose to third parties the customer information
we collect as permitted or required by law. Third parties could include government
entities, courts or other entities (in response to subpoenas and other legal processes),
and those with whom you have requested us to share information.
- Important Notice about Credit Reporting: We may report information about
your account(s) to credit bureaus and/or consumer reporting agencies. Late payments,
missed payments, or other defaults on your account(s) may be reflected in your credit
report and/or consumer report.
It is important to note that we do not share customer information with other companies
for the purpose of marketing their products to you, unless you specifically request
in advance that we do so. It is not necessary for you to instruct us not to share
information with these outside companies, because we will automatically keep your
information confidential.
- Within our organization, we share information so that we can work together to serve
you. We may disclose all of the information we collect, as described above, including:
- Our administrative and service units which, for example, service your accounts or
prepare your account statements.
- Affiliated companies that provide financial and other services. These include consumer
bankers, mortgage lenders, consumer lenders, securities broker-dealers, insurance
agencies, and real estate brokerage companies. By law, information that help us
identify you or is derived from your transactions and experiences with us may be
shared among affiliated companies. You can instruct us not to share other personal
financial information about you with affiliated companies.
- You may also direct us and our affiliates not to contact you for marketing purposes
by certain channels, or at all. Indicate your preference on the attached notification
form and return it to us at any time.
- Trust accounts, for which we or our affiliates are the trustee, are protected under
special rules of confidentiality, and trust account information is not shared for
marketing purposes without specific consent.
- Some state laws may impose additional restrictions on disclosure of information
about customers in those states for certain purposes.
You Have Choices
We do not sell customer information or share it with outside third parties that
may wish to market their products to you. We will protect your privacy automatically.
Within our affiliated companies, we may share information about you as described
in section 5. You may instruct us not to share this information and you may notify
us of your preference at any time.
[ ] Do not share information about me among our affiliated companies
If you are satisfied with the current level of information you receive from us,
you do not need to change your solicitation preference at this time. If you choose
not to hear from us, you may not be notified about new services with us that may
benefit you. You may always change your instructions at any time in the future.
Please do not contact me for marketing purposes by: [ ] telephone [ ] mail [ ] any
type of solicitation
(Note: If you call us to indicate your contact preferences, selecting both telephone
and mail options will result in no solicitation.)
If you have already recorded your privacy preferences with us, there is no need
to do so again.
How To Communicate A Preference To Us
You may call us at 1 866-599-9159, or detach this response form, and mail it in
a stamped, sealed envelope to the address listed below. Please do not include other
correspondence with your response.
Operations Center
P.O. Box 5277
Sioux Falls, SD 57117-5277
Your preference will apply to all accounts linked to your Social Security Number.
For joint accounts, any account holder may express a privacy preference on behalf
of the other joint account holders. Please print
Name ________________________________________________________________
Address ________________________________________________________________
City ___________ State __________________ Zip ___________
Social Security Number/ Tax Identification Number ________________________________(required
to process).
Tips to Help You Protect Your Customer Information
Assistance to Victims of Identity Theft
If you suspect that someone has had unauthorized access to your account with us,
or access to your personal identifying information such as your Social Security
Number or credit card information, please call us immediately at 1-800-869-3557
so we can take action to protect you.
In addition, you should also report the crime to your local law enforcement agency
and to the Federal Trade Commission (FTC). To speak with a trained FTC telephone
counselor, call toll-free at 1-877-IDTHEFT (1-877-438-4338). Or to enter information
about your complaint into a secure FTC online database, sign onto www.ftc.gov/idtheft.
The site also provides links to numerous consumer education materials.
Ways to Limit Direct Marketing You May Receive From Outside Sources
There are outside agencies and companies, including national consumer credit reporting
agencies, which are in the business of compiling mailing lists for purchase by marketers.
You may wish to have your name removed from many of these lists by follow ing the
procedures outlined below.
Direct Marketing Association Member Companies
To remove your name from direct mail or telemarketing lists members of the Direct
Marketing Association (DMA), send a written request with your name, address, and
Social Security Number (if it was included in the mailing you received) to the Direct
Marketing Association. The DMA is responsible for notifying its members (i.e., the
agencies and companies that compile mailing and telemarketing lists) that you want
your name removed from the lists they sell. Your name and address remains in the
DMA's consumer exclusion files for five years.
DMA Mail Preference Service
P.O. Box 643
Carmel, NY 10512
DMA Telephone Preference Service
P.O. Box 1559
Carmel, NY 10512
Or contact the Direct Marketing Association via email at http://www.dmaconsumers.org
National Consumer Credit Reporting Agencies (Credit Bureaus)
If you want to reduce the number of credit offers you receive, contact the National
Consumer Credit Reporting Agencies at 1-888-567-8688 (1-888-5-OPTOUT). Financial
institutions and other companies provide information to the Credit Bureaus for credit
verification, fraud control purposes, and prevention of identity theft. You may
direct these agencies not to sell or share this information about you for marketing
purposes.
You must register your own name and address with these organizations because they
cannot process any requests from us. Be sure to include any variations of your name,
address and other information that have appeared in mailings or telephone calls
that you have received.
The policies and practices described in this disclosure are subject to change, but
we will communicate any significant changes to you as required by applicable law.
The policies and practices described in this disclosure replaces all previous notices
or statements regarding this subject.